Before cleaning
Confirm that local work has been checked in, identify the cache location, note affected projects, and document the current issue.
- •Confirm files are checked in
- •Close Bentley applications
- •Record the cache path
- •Check available disk space
- •Document the user and project context
Why not guess
Deleting the wrong local files can create confusion or data loss. A repeatable checklist helps support staff clean safely and consistently.
When to get help
If multiple users have cache issues, the cause may be workspace, datasource, or training related rather than one local workstation.
Related CivicSpan services
Connect this page to CivicSpan's core service offerings for practical next steps.