Guide / Problem Led IT

Employees Can’t Access Email?

Email access problems are urgent because they block communication. The fastest path is to separate account issues from device, DNS, and licensing issues.

Talk to CivicSpan

First checks

Review user status, password reset history, MFA prompts, license assignment, Outlook profile, and whether the issue affects one user or everyone.

  • •User account enabled
  • •License assigned
  • •MFA working
  • •Password reset completed
  • •Outlook and webmail tested

When it is bigger

If multiple users are affected, check domain, DNS, tenant health, and recent configuration changes.